Frequently Asked Questions

Are we open?

We are open and accepting customers into the store.  We are also doing curbside pickup and shipping.

What are your store hours?

Our retail hours are as follows:

Monday to Friday
12:00 Noon to 5:00 PM

* Please note, we will be closed Monday, May 17

How can I see your inventory?

We are actively working on our website.  In the meantime, please email us at info@nyelegant.com or call us at (212) 302 – 4980 with your requests.  We will be happy to mail you samples or email you photos.

We also have been working on a Dropbox inventory of our headers.  If you would like access to this, please email us.

Student discount:

20% with valid student identification card

Refunds, returns, exchanges:

All sales are final.  There are no returns, no exchanges.  No adjustments are made after a fabric is cut.

 

Is your website ADA Compliant?

We are not admitting any liability but are beginning a review of our website with regards to applicable laws.  We have recently installed User Way's Widget as part of this process.  You can read the User Way's Accessibility Statement here.  

We understand that this is a work in progress and it is important us to not to impede use by all individuals of our website.  It is important to New York Elegant Fabrics to be open and accessible to all.  We appreciate your patience and understanding as we go through this process.